<![CDATA[You, Me, and IBM i]]>You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.


Kurt Schroeder (kschroe@us.ibm.com) welcomes your comments, questions, and show suggestions.

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defehttps://files.casted.us/92d1edb5-7def-4f11-a103-782fb3fea4f0.pngYou, Me, and IBM ihttps://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defeCasted (https://casted.us)Fri, 17 Apr 2026 17:17:57 GMTIBM<p>You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better ab...<p>You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. </p><p><br></p><p>Kurt Schroeder (<a href="mailto:kschroe@us.ibm.com" rel="noopener noreferrer" target="_blank">kschroe@us.ibm.com</a>) welcomes your comments, questions, and show suggestions.</p>episodicIBMkschroe@us.ibm.comNokschroe@us.ibm.com<p>You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. </p><p><br></p><p>Kurt Schroeder (<a href="mailto:kschroe@us.ibm.com" rel="noopener noreferrer" target="_blank">kschroe@us.ibm.com</a>) welcomes your comments, questions, and show suggestions.</p>No<![CDATA[Honey Badger Does Actually Care]]>Josh Majsterski has been helping IBM i customers since 1998, and is currently one of the best Performance analysts IBM i has to offer. On this episode of the podcast. Josh joins us to talk about how customers can help themselves by opening more specific cases, collecting the right data, and even analyze their own issues more effectively using iDoctor. As an added bonus, we get the inside scoop about how Josh saved Christmas in Minnesota, and why visiting customer websites is not always allowed.

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/63a8946ba4a598a3-0171-4759-b06a-e6865a444158Fri, 10 Apr 2026 21:47:22 GMTIBM<p>Josh Majsterski has been helping IBM i customers since 1998, and is currently one of the best Performance analysts IBM i has to offer. On this episode of the podcast. Josh joins us to talk about how customers can help themselves by opening more spec...<p>Josh Majsterski has been helping IBM i customers since 1998, and is currently one of the best Performance analysts IBM i has to offer. On this episode of the podcast. Josh joins us to talk about how customers can help themselves by opening more specific cases, collecting the right data, and even analyze their own issues more effectively using iDoctor. As an added bonus, we get the inside scoop about how Josh saved Christmas in Minnesota, and why visiting customer websites is not always allowed.</p>No288623fullIBM<p>Josh Majsterski has been helping IBM i customers since 1998, and is currently one of the best Performance analysts IBM i has to offer. On this episode of the podcast. Josh joins us to talk about how customers can help themselves by opening more specific cases, collecting the right data, and even analyze their own issues more effectively using iDoctor. As an added bonus, we get the inside scoop about how Josh saved Christmas in Minnesota, and why visiting customer websites is not always allowed.</p>No<![CDATA["Channeling Bonalumi"]]>Matt Stockwell is a multi-talented IBMer who recently retired this February. Matt's work at IBM in Rochester touched on multiple areas, from development, to support, and eventually to System Test, where he excelled in finding problems before customers did. When Matt was deep into his tests, he liked to joke that he was "Channeling Bonalumi," a highly skilled and respected system tester of yore, gone too soon. In this episode, recorded before his retirement in February of 2026, Matt discusses his work in System Test, fondly reflects on his home state of Ohio, and offers insight into systems administration, storage, FSPs, and even racing philosophy and his gentle brand of parenting. Matt Stockwell is one of the many people who made IBM Rochester a better place to work, and the IBM i a reliable system to support.


At the bottom of this Episode page you will find a list of some of the books we discussed. And as an added bonus, any listener that submits a question or comment about this podcast will be entered into a drawing to win a signed copy of John Barnes book, "The Duke of Uranium."

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/fa256bdb823648db-f20a-45bd-8018-48ba3aa71676Fri, 10 Apr 2026 14:49:38 GMTIBM<p>Matt Stockwell is a multi-talented IBMer who recently retired this February. Matt's work at IBM in Rochester touched on multiple areas, from development, to support, and eventually to System Test, where he excelled in finding problems before custome...<p>Matt Stockwell is a multi-talented IBMer who recently retired this February. Matt's work at IBM in Rochester touched on multiple areas, from development, to support, and eventually to System Test, where he excelled in finding problems before customers did. When Matt was deep into his tests, he liked to joke that he was "Channeling Bonalumi," a highly skilled and respected system tester of yore, gone too soon. In this episode, recorded before his retirement in February of 2026, Matt discusses his work in System Test, fondly reflects on his home state of Ohio, and offers insight into systems administration, storage, FSPs, and even racing philosophy and his gentle brand of parenting. Matt Stockwell is one of the many people who made IBM Rochester a better place to work, and the IBM i a reliable system to support.</p><p><br></p><p>At the bottom of this Episode page you will find a list of some of the books we discussed. And as an added bonus, any listener that submits a question or comment about this podcast will be entered into a drawing to win a signed copy of John Barnes book, "The Duke of Uranium."</p>No329322fullIBM<p>Matt Stockwell is a multi-talented IBMer who recently retired this February. Matt's work at IBM in Rochester touched on multiple areas, from development, to support, and eventually to System Test, where he excelled in finding problems before customers did. When Matt was deep into his tests, he liked to joke that he was "Channeling Bonalumi," a highly skilled and respected system tester of yore, gone too soon. In this episode, recorded before his retirement in February of 2026, Matt discusses his work in System Test, fondly reflects on his home state of Ohio, and offers insight into systems administration, storage, FSPs, and even racing philosophy and his gentle brand of parenting. Matt Stockwell is one of the many people who made IBM Rochester a better place to work, and the IBM i a reliable system to support.</p><p><br></p><p>At the bottom of this Episode page you will find a list of some of the books we discussed. And as an added bonus, any listener that submits a question or comment about this podcast will be entered into a drawing to win a signed copy of John Barnes book, "The Duke of Uranium."</p>No<![CDATA[A Conversation Across Time and Tide: Insights from Dariusz Maliszewski]]>Polish technical support expert and Technical Account Manager Dariusz Maliszewski kicks off our first episode of season two. He joins us to discuss his career path, which ebbed and flowed from taking basic support calls, to supporting customers on site, to taking on a unique dual role as both as a support engineer and as a member of the Premium Support and Expert Care team. Along the way, Dariusz shares insights into how IBM TAMs engage with the accounts they oversee to deliver a great support experience, drops some knowledge about NetServer, and still has time to talk about company cars and coffee machines.


Helpful NetServer links:

https://www.ibm.com/support/pages/mapping-drive-i5os-netserver

https://www.ibm.com/support/pages/netserver-best-practices


More information about Expert Care and IBM's Hardware and Software Maintenance Services

https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview

https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/a29e26b478c42f56-a1fc-45a3-ad1d-03d9fce16f63Mon, 08 Dec 2025 18:51:09 GMTIBM<p>Polish technical support expert and Technical Account Manager Dariusz Maliszewski kicks off our first episode of season two. He joins us to discuss his career path, which ebbed and flowed from taking basic support calls, to supporting customers on s...<p>Polish technical support expert and Technical Account Manager Dariusz Maliszewski kicks off our first episode of season two. He joins us to discuss his career path, which ebbed and flowed from taking basic support calls, to supporting customers on site, to taking on a unique dual role as both as a support engineer and as a member of the Premium Support and Expert Care team. Along the way, Dariusz shares insights into how IBM TAMs engage with the accounts they oversee to deliver a great support experience, drops some knowledge about NetServer, and still has time to talk about company cars and coffee machines.</p><p><br></p><p>Helpful NetServer links:</p><p><a href="https://www.ibm.com/support/pages/mapping-drive-i5os-netserver" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/mapping-drive-i5os-netserver</a></p><p><a href="https://www.ibm.com/support/pages/netserver-best-practices" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/netserver-best-practices</a></p><p><br></p><p>More information about Expert Care and IBM's Hardware and Software Maintenance Services</p><p><a href="https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview</a></p><p><a href="https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6" rel="noopener noreferrer" target="_blank">https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6</a></p>No311621fullIBM<p>Polish technical support expert and Technical Account Manager Dariusz Maliszewski kicks off our first episode of season two. He joins us to discuss his career path, which ebbed and flowed from taking basic support calls, to supporting customers on site, to taking on a unique dual role as both as a support engineer and as a member of the Premium Support and Expert Care team. Along the way, Dariusz shares insights into how IBM TAMs engage with the accounts they oversee to deliver a great support experience, drops some knowledge about NetServer, and still has time to talk about company cars and coffee machines.</p><p><br></p><p>Helpful NetServer links:</p><p><a href="https://www.ibm.com/support/pages/mapping-drive-i5os-netserver" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/mapping-drive-i5os-netserver</a></p><p><a href="https://www.ibm.com/support/pages/netserver-best-practices" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/netserver-best-practices</a></p><p><br></p><p>More information about Expert Care and IBM's Hardware and Software Maintenance Services</p><p><a href="https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview</a></p><p><a href="https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6" rel="noopener noreferrer" target="_blank">https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6</a></p>No<![CDATA[Trailer]]>The Trailer episode for You, Me, and IBM i with Alex Marquis and Kurt Schroeder. Alex and Kurt explain how they met, what they do, why they decided to start a podcast, and what to expect in future episodes.

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/6e5dbdb3abcf8009-4d08-4074-a60f-59b59328703dThu, 28 Nov 2024 03:11:12 GMTIBM<p>The Trailer episode for You, Me, and IBM i with Alex Marquis and Kurt Schroeder. Alex and Kurt explain how they met, what they do, why they decided to start a podcast, and what to expect in future episodes.</p><p>The Trailer episode for You, Me, and IBM i with Alex Marquis and Kurt Schroeder. Alex and Kurt explain how they met, what they do, why they decided to start a podcast, and what to expect in future episodes.</p>No1521trailerIBM<p>The Trailer episode for You, Me, and IBM i with Alex Marquis and Kurt Schroeder. Alex and Kurt explain how they met, what they do, why they decided to start a podcast, and what to expect in future episodes.</p>No<![CDATA[Connecting Cultures, One Call at a Time]]>In this episode, we sit down with Nina Ng, an IBM support veteran whose cosmopolitan career has taught her to speak fluently in the language all customers expect: the clear and timely communication of correct answers. From her roots in the Philippines to her life today in Singapore, Nina Ng has built a reputation for technical excellence, empathy, and infectious good humor. Join us for a thoughtful look at what it really means to connect across cultures, one call at a time.

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/8cf991ee9f3297f2-f527-4fea-a9d0-d53846b6f901Thu, 23 Oct 2025 15:42:26 GMTIBM<p>In this episode, we sit down with Nina Ng, an IBM support veteran whose cosmopolitan career has taught her to speak fluently in the language all customers expect: the clear and timely communication of correct answers. From her roots in the Philippin...<p>In this episode, we sit down with Nina Ng, an IBM support veteran whose cosmopolitan career has taught her to speak fluently in the language all customers expect: the clear and timely communication of correct answers. From her roots in the Philippines to her life today in Singapore, Nina Ng has built a reputation for technical excellence, empathy, and infectious good humor. Join us for a thoughtful look at what it really means to connect across cultures, one call at a time.</p>No2403114fullIBM<p>In this episode, we sit down with Nina Ng, an IBM support veteran whose cosmopolitan career has taught her to speak fluently in the language all customers expect: the clear and timely communication of correct answers. From her roots in the Philippines to her life today in Singapore, Nina Ng has built a reputation for technical excellence, empathy, and infectious good humor. Join us for a thoughtful look at what it really means to connect across cultures, one call at a time.</p>No<![CDATA[SELECT * FROM EPISODES WHERE GUEST = 'SCOTT FORSTIE';]]>In this episode, we are joined by none other than IBM's own Scott Forstie, who sits down to talk about all things SQL. From how he got started at IBM, and how he goes about writing SQL that others can learn from, to the business of challenging users to transition to database technologies that will ensure that their newest employees can hit the ground running. Alex and Scott also discuss system security and the future of SQL in the AI age. After you listen, make sure to seek out Scott and Tim Rowe's iSee video blog at COMMON.org, and the other links below to learn even more SQL.


http://ibm.biz/Db2foriSQLTutor

https://learn.common.org/products/ibm-isee-video-blog

https://gist.github.com/forstie

https://www.ibm.com/support/pages/node/1119129/

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/d6b3090e9ed4d62d-8b61-4d7c-aca5-fcabd5df5136Fri, 12 Sep 2025 14:16:43 GMTIBM<p>In this episode, we are joined by none other than IBM's own Scott Forstie, who sits down to talk about all things SQL. From how he got started at IBM, and how he goes about writing SQL that others can learn from, to the business of challenging users...<p>In this episode, we are joined by none other than IBM's own Scott Forstie, who sits down to talk about all things SQL. From how he got started at IBM, and how he goes about writing SQL that others can learn from, to the business of challenging users to transition to database technologies that will ensure that their newest employees can hit the ground running. Alex and Scott also discuss system security and the future of SQL in the AI age. After you listen, make sure to seek out Scott and Tim Rowe's iSee video blog at COMMON.org, and the other links below to learn even more SQL.</p><p><br></p><p><a href="http://ibm.biz/Db2foriSQLTutor" rel="noopener noreferrer" target="_blank">http://ibm.biz/Db2foriSQLTutor</a></p><p><a href="https://learn.common.org/products/ibm-isee-video-blog" rel="noopener noreferrer" target="_blank">https://learn.common.org/products/ibm-isee-video-blog</a></p><p><a href="https://gist.github.com/forstie" rel="noopener noreferrer" target="_blank">https://gist.github.com/forstie</a></p><p><a href="https://www.ibm.com/support/pages/node/1119129/" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/1119129/</a></p>No3004113fullIBM<p>In this episode, we are joined by none other than IBM's own Scott Forstie, who sits down to talk about all things SQL. From how he got started at IBM, and how he goes about writing SQL that others can learn from, to the business of challenging users to transition to database technologies that will ensure that their newest employees can hit the ground running. Alex and Scott also discuss system security and the future of SQL in the AI age. After you listen, make sure to seek out Scott and Tim Rowe's iSee video blog at COMMON.org, and the other links below to learn even more SQL.</p><p><br></p><p><a href="http://ibm.biz/Db2foriSQLTutor" rel="noopener noreferrer" target="_blank">http://ibm.biz/Db2foriSQLTutor</a></p><p><a href="https://learn.common.org/products/ibm-isee-video-blog" rel="noopener noreferrer" target="_blank">https://learn.common.org/products/ibm-isee-video-blog</a></p><p><a href="https://gist.github.com/forstie" rel="noopener noreferrer" target="_blank">https://gist.github.com/forstie</a></p><p><a href="https://www.ibm.com/support/pages/node/1119129/" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/1119129/</a></p>No<![CDATA[Putting on PTFs with Loralie Fritel]]>Loralie Fritel has been helping customers install, upgrade, and manage their IBM i Systems since 1998, and on today's episode she does a joins us to talk about her particular area of expertise, PTFs. So..what is a PTF? What's the best way to put them on? And how do you pronouce Loralie Fritel? Just hit play and find out.


Some helpful PTF links:


IBM i Technology Refresh https://www.ibm.com/support/pages/ibm-i-technology-refresh

PTFs: FAQs / Question and Answers https://www.ibm.com/support/pages/ptfs-faqs-question-and-answers

Best Practices: PTF or Fixes Installation https://www.ibm.com/support/pages/node/645469

Installing cumulative PTF packages https://www.ibm.com/docs/en/i/7.5.0?topic=scenario-installing-cumulative-ptf-packages

Automatic ordering of PTF groups https://www.ibm.com/docs/en/i/7.5.0?topic=fixes-automatic-ordering-ptf-groups

IBM i Group PTFs with Level https://www.ibm.com/support/pages/ibm-i-group-ptfs-level

IBM i APARs/PTFs have migrated to Known Issues/Fix Information https://www.ibm.com/support/pages/ibm-i-aparsptfs-have-migrated-known-issuesfix-information


We also want to put in a plug for Michael Mayers IBM i Reference blog is a user-created site that provides helpful links for PTFs, Upgrades, TR Enhancements, and more. The IBM iGSC celebrates and thanks users like Mike who work independently to promote and support the IBM i community.

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/b93e66b64cfe3086-be23-4af3-8ecd-b88b4aa6091cThu, 07 Aug 2025 19:38:57 GMTIBM<p>Loralie Fritel has been helping customers install, upgrade, and manage their IBM i Systems since 1998, and on today's episode she does a joins us to talk about her particular area of expertise, PTFs. So..what <em>is</em> a PTF? What's the best way t...<p>Loralie Fritel has been helping customers install, upgrade, and manage their IBM i Systems since 1998, and on today's episode she does a joins us to talk about her particular area of expertise, PTFs. So..what <em>is</em> a PTF? What's the best way to put them on? And how do you pronouce Loralie Fritel? Just hit play and find out.</p><p><br></p><p>Some helpful PTF links:</p><p><br></p><p>IBM i Technology Refresh&nbsp;<a href="https://www.ibm.com/support/pages/ibm-i-technology-refresh" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/ibm-i-technology-refresh</a></p><p>PTFs: FAQs / Question and Answers&nbsp;<a href="https://www.ibm.com/support/pages/ptfs-faqs-question-and-answers" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/ptfs-faqs-question-and-answers</a></p><p>Best Practices: PTF or Fixes Installation&nbsp;<a href="https://www.ibm.com/support/pages/node/645469" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/645469</a></p><p>Installing cumulative PTF packages&nbsp;<a href="https://www.ibm.com/docs/en/i/7.5.0?topic=scenario-installing-cumulative-ptf-packages" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/i/7.5.0?topic=scenario-installing-cumulative-ptf-packages</a></p><p>Automatic ordering of PTF groups&nbsp;<a href="https://www.ibm.com/docs/en/i/7.5.0?topic=fixes-automatic-ordering-ptf-groups" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/i/7.5.0?topic=fixes-automatic-ordering-ptf-groups</a></p><p>IBM i Group PTFs with Level&nbsp;<a href="https://www.ibm.com/support/pages/ibm-i-group-ptfs-level" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/ibm-i-group-ptfs-level</a></p><p>IBM i APARs/PTFs have migrated to Known Issues/Fix Information&nbsp;<a href="https://www.ibm.com/support/pages/ibm-i-aparsptfs-have-migrated-known-issuesfix-information" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/ibm-i-aparsptfs-have-migrated-known-issuesfix-information</a></p><p><br></p><p>We also want to put in a plug for Michael Mayers <a href="https://ibmireference.blogspot.com" rel="noopener noreferrer" target="_blank">IBM i Reference</a> blog is a user-created site that provides helpful links for PTFs, Upgrades, TR Enhancements, and more. The IBM iGSC celebrates and thanks users like Mike who work independently to promote and support the IBM i community.</p>No2203112fullIBM<p>Loralie Fritel has been helping customers install, upgrade, and manage their IBM i Systems since 1998, and on today's episode she does a joins us to talk about her particular area of expertise, PTFs. So..what <em>is</em> a PTF? What's the best way to put them on? And how do you pronouce Loralie Fritel? Just hit play and find out.</p><p><br></p><p>Some helpful PTF links:</p><p><br></p><p>IBM i Technology Refresh&nbsp;<a href="https://www.ibm.com/support/pages/ibm-i-technology-refresh" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/ibm-i-technology-refresh</a></p><p>PTFs: FAQs / Question and Answers&nbsp;<a href="https://www.ibm.com/support/pages/ptfs-faqs-question-and-answers" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/ptfs-faqs-question-and-answers</a></p><p>Best Practices: PTF or Fixes Installation&nbsp;<a href="https://www.ibm.com/support/pages/node/645469" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/645469</a></p><p>Installing cumulative PTF packages&nbsp;<a href="https://www.ibm.com/docs/en/i/7.5.0?topic=scenario-installing-cumulative-ptf-packages" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/i/7.5.0?topic=scenario-installing-cumulative-ptf-packages</a></p><p>Automatic ordering of PTF groups&nbsp;<a href="https://www.ibm.com/docs/en/i/7.5.0?topic=fixes-automatic-ordering-ptf-groups" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/i/7.5.0?topic=fixes-automatic-ordering-ptf-groups</a></p><p>IBM i Group PTFs with Level&nbsp;<a href="https://www.ibm.com/support/pages/ibm-i-group-ptfs-level" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/ibm-i-group-ptfs-level</a></p><p>IBM i APARs/PTFs have migrated to Known Issues/Fix Information&nbsp;<a href="https://www.ibm.com/support/pages/ibm-i-aparsptfs-have-migrated-known-issuesfix-information" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/ibm-i-aparsptfs-have-migrated-known-issuesfix-information</a></p><p><br></p><p>We also want to put in a plug for Michael Mayers <a href="https://ibmireference.blogspot.com" rel="noopener noreferrer" target="_blank">IBM i Reference</a> blog is a user-created site that provides helpful links for PTFs, Upgrades, TR Enhancements, and more. The IBM iGSC celebrates and thanks users like Mike who work independently to promote and support the IBM i community.</p>No<![CDATA["Who Needs SSL When You’ve Got Twinax?" — Jerry McKee]]>In this episode, we meet Jerry McKee and do a deep dive into SSL, TLS, Self-Signed Certificates, and get some great tips on securing your networks from bad actors. And as an added bonus we get some fun stories about AS/400 reliability straight from the guy who soldered the chips that made them so in the first place. It’s a no-nonsense breakdown of how customers can keep their data and devices safe in a world wired for risk.


Configuring SSL for ADMIN wizard - IBM


Setting up IBM i to use SSL


Configuring Your IBM i System Secure Sockets Layer (SSL)/Transport Layer Security (TLS) Protocols and Cipher Suites


]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/6f4ef8488f0ccc87-73e4-460a-ab81-4ab51002fb20Wed, 30 Apr 2025 18:08:38 GMTIBM<p>In this episode, we meet Jerry McKee and do a deep dive into SSL, TLS, Self-Signed Certificates, and get some great tips on securing your networks from bad actors. And as an added bonus we get some fun stories about AS/400 reliability straight from ...<p>In this episode, we meet Jerry McKee and do a deep dive into SSL, TLS, Self-Signed Certificates, and get some great tips on securing your networks from bad actors. And as an added bonus we get some fun stories about AS/400 reliability straight from the guy who soldered the chips that made them so in the first place. It’s a no-nonsense breakdown of how customers can keep their data and devices safe in a world wired for risk.</p><p><br></p><p><a href="https://www.ibm.com/docs/en/i/7.4.0?topic=i-configuring-ssl-admin-wizard" rel="noopener noreferrer" target="_blank">Configuring SSL for ADMIN wizard - IBM</a></p><p><br></p><p><a href="https://www.ibm.com/docs/en/i/7.4.0?topic=servers-setting-up-i-use-ssl" rel="noopener noreferrer" target="_blank">Setting up IBM i to use SSL</a></p><p><br></p><p><a href="https://www.ibm.com/support/pages/configuring-your-ibm-i-system-secure-sockets-layer-ssltransport-layer-security-tls-protocols-and-cipher-suites" rel="noopener noreferrer" target="_blank">Configuring Your IBM i System Secure Sockets Layer (SSL)/Transport Layer Security (TLS) Protocols and Cipher Suites</a></p><p><br></p>No2732111fullIBM<p>In this episode, we meet Jerry McKee and do a deep dive into SSL, TLS, Self-Signed Certificates, and get some great tips on securing your networks from bad actors. And as an added bonus we get some fun stories about AS/400 reliability straight from the guy who soldered the chips that made them so in the first place. It’s a no-nonsense breakdown of how customers can keep their data and devices safe in a world wired for risk.</p><p><br></p><p><a href="https://www.ibm.com/docs/en/i/7.4.0?topic=i-configuring-ssl-admin-wizard" rel="noopener noreferrer" target="_blank">Configuring SSL for ADMIN wizard - IBM</a></p><p><br></p><p><a href="https://www.ibm.com/docs/en/i/7.4.0?topic=servers-setting-up-i-use-ssl" rel="noopener noreferrer" target="_blank">Setting up IBM i to use SSL</a></p><p><br></p><p><a href="https://www.ibm.com/support/pages/configuring-your-ibm-i-system-secure-sockets-layer-ssltransport-layer-security-tls-protocols-and-cipher-suites" rel="noopener noreferrer" target="_blank">Configuring Your IBM i System Secure Sockets Layer (SSL)/Transport Layer Security (TLS) Protocols and Cipher Suites</a></p><p><br></p>No<![CDATA[Speaking Fluent Single Sign-On — Stanislav Kolev]]>In this episode we finally meet one of the many talented people located in Sofia, Bulgaria. For 10 years, Stanislav Kolev has been relied on for his skill on our EBIZ team, and is well-versed in how customers can help make single sign-on work for them.


Troubleshooting Single Sign-on

IBM i Single Sign-on Configuration Planning Worksheets

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/8f029ee414e8eb34-e3cf-4e83-87ad-444d6dbe86efSat, 19 Apr 2025 00:55:56 GMTIBM<p>In this episode we finally meet one of the many talented people located in Sofia, Bulgaria. For 10 years, Stanislav Kolev has been relied on for his skill on our EBIZ team, and is well-versed in how customers can help make single sign-on work for th...<p>In this episode we finally meet one of the many talented people located in Sofia, Bulgaria. For 10 years, Stanislav Kolev has been relied on for his skill on our EBIZ team, and is well-versed in how customers can help make single sign-on work for them.</p><p><br></p><p><a href="https://www.ibm.com/support/pages/troubleshooting-single-sign" rel="noopener noreferrer" target="_blank">Troubleshooting Single Sign-on</a> </p><p><a href="https://www.ibm.com/support/pages/ibm-i-single-sign-configuration-planning-worksheets" rel="noopener noreferrer" target="_blank">IBM i Single Sign-on Configuration Planning Worksheets</a></p>No2541110fullIBM<p>In this episode we finally meet one of the many talented people located in Sofia, Bulgaria. For 10 years, Stanislav Kolev has been relied on for his skill on our EBIZ team, and is well-versed in how customers can help make single sign-on work for them.</p><p><br></p><p><a href="https://www.ibm.com/support/pages/troubleshooting-single-sign" rel="noopener noreferrer" target="_blank">Troubleshooting Single Sign-on</a> </p><p><a href="https://www.ibm.com/support/pages/ibm-i-single-sign-configuration-planning-worksheets" rel="noopener noreferrer" target="_blank">IBM i Single Sign-on Configuration Planning Worksheets</a></p>No<![CDATA[Jack of All Trades, Master of Many — Jim Shupe]]>When the normal day shift at the IBM i GSC is done, the OFFSHIFT team takes over. OFFSHIFT is a smaller global team of highly technical reps who are able to solve most issues on their own. In this episode, we meet Jim Shupe, a long-time OFFSHIFT team lead, and learn how customers can better open their cases so that they are resolved quickly and expertly.


Jim highly recommends that all customers install QMGTOOLS and keep it current.

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/94746d8d95ebaf7b-c5d7-4ea5-bdfd-55aa377099baFri, 21 Mar 2025 18:05:06 GMTIBM<p>When the normal day shift at the IBM i GSC is done, the OFFSHIFT team takes over. OFFSHIFT is a smaller global team of highly technical reps who are able to solve most issues on their own. In this episode, we meet Jim Shupe, a long-time OFFSHIFT tea...<p>When the normal day shift at the IBM i GSC is done, the OFFSHIFT team takes over. OFFSHIFT is a smaller global team of highly technical reps who are able to solve most issues on their own. In this episode, we meet Jim Shupe, a long-time OFFSHIFT team lead, and learn how customers can better open their cases so that they are resolved quickly and expertly.</p><p><br></p><p>Jim highly recommends that all customers install <a href="https://www.ibm.com/support/pages/qmgtools-must-gather-data-collector-users-guide" rel="noopener noreferrer" target="_blank">QMGTOOLS</a> and keep it current.</p>No175319fullIBM<p>When the normal day shift at the IBM i GSC is done, the OFFSHIFT team takes over. OFFSHIFT is a smaller global team of highly technical reps who are able to solve most issues on their own. In this episode, we meet Jim Shupe, a long-time OFFSHIFT team lead, and learn how customers can better open their cases so that they are resolved quickly and expertly.</p><p><br></p><p>Jim highly recommends that all customers install <a href="https://www.ibm.com/support/pages/qmgtools-must-gather-data-collector-users-guide" rel="noopener noreferrer" target="_blank">QMGTOOLS</a> and keep it current.</p>No<![CDATA["Don't Believe the PHYP" — Lael Daire]]>Lael Daire has been a firewall between development and support for many years, and brings an expert level of knowledge to diagnosing complex issues with LIC and the Power Hypervisor. Not only does he possess an encyclopedic knowledge the intricacies of IBM Power Systems, but he is friendly and an excellent communicator. In this episode, we meet Lael and get to know how he approaches complex problem scenarios and is able to guide customers and reps to better understanding critical system issues.



]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/be76514efdf6f561-9d22-4e43-b1e5-8263309e8d6bWed, 19 Feb 2025 19:50:01 GMTIBM<p>Lael Daire has been a firewall between development and support for many years, and brings an expert level of knowledge to diagnosing complex issues with LIC and the Power Hypervisor. Not only does he possess an encyclopedic knowledge the intricacies...<p>Lael Daire has been a firewall between development and support for many years, and brings an expert level of knowledge to diagnosing complex issues with LIC and the Power Hypervisor. Not only does he possess an encyclopedic knowledge the intricacies of IBM Power Systems, but he is friendly and an excellent communicator. In this episode, we meet Lael and get to know how he approaches complex problem scenarios and is able to guide customers and reps to better understanding critical system issues.</p><p><br></p><p><br></p>No288718fullIBM<p>Lael Daire has been a firewall between development and support for many years, and brings an expert level of knowledge to diagnosing complex issues with LIC and the Power Hypervisor. Not only does he possess an encyclopedic knowledge the intricacies of IBM Power Systems, but he is friendly and an excellent communicator. In this episode, we meet Lael and get to know how he approaches complex problem scenarios and is able to guide customers and reps to better understanding critical system issues.</p><p><br></p><p><br></p>No<![CDATA[ENDJOBABN - Hugo Del Castillo]]>The IBM i GSC has long had the benefit of the experience of Hugo Del Castillo, having worked in various places in both the US and South America as a Systems Engineer, in Technical Support, and even in Sales. In this episode, Hugo talks in depth about the ENDJOBABN IBM i command, and we get to hear the truth behind one of the most amazing IBM i support stories ever -- the history of how a customer ended his OWN job, in a very abnormal way....


Customers that have a job that will not end are encouraged to open a support ticket to IBM to get an expert involved who knows that area of the system best, and at a minimum, collect SERVICEDOCS before running the ENDJOBABN command so that the right diagnostic materials are collected. An IPL should be performed to clean up the system when possible.

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/8fffd1381d88e820-e9d9-4c65-a019-92e09853eafaWed, 05 Mar 2025 13:52:10 GMTIBM<p>The IBM i GSC has long had the benefit of the experience of Hugo Del Castillo, having worked in various places in both the US and South America as a Systems Engineer, in Technical Support, and even in Sales. In this episode, Hugo talks in depth abou...<p>The IBM i GSC has long had the benefit of the experience of Hugo Del Castillo, having worked in various places in both the US and South America as a Systems Engineer, in Technical Support, and even in Sales. In this episode, Hugo talks in depth about the ENDJOBABN IBM i command, and we get to hear the truth behind one of the most amazing IBM i support stories ever -- the history of how a customer ended his OWN job, in a very abnormal way....</p><p><br></p><p>Customers that have a job that will not end are encouraged to open a support ticket to IBM to get an expert involved who knows that area of the system best, and at a minimum, collect SERVICEDOCS before running the ENDJOBABN command so that the right diagnostic materials are collected. An IPL should be performed to clean up the system when possible.</p>No326817fullIBM<p>The IBM i GSC has long had the benefit of the experience of Hugo Del Castillo, having worked in various places in both the US and South America as a Systems Engineer, in Technical Support, and even in Sales. In this episode, Hugo talks in depth about the ENDJOBABN IBM i command, and we get to hear the truth behind one of the most amazing IBM i support stories ever -- the history of how a customer ended his OWN job, in a very abnormal way....</p><p><br></p><p>Customers that have a job that will not end are encouraged to open a support ticket to IBM to get an expert involved who knows that area of the system best, and at a minimum, collect SERVICEDOCS before running the ENDJOBABN command so that the right diagnostic materials are collected. An IPL should be performed to clean up the system when possible.</p>No<![CDATA["What is LUG?"]]>The IBM i Large User Group (LUG) is an influential group of members from over 80 large companies around the world who have a significant investment in IBM i, and meet three times a year in Rochester, Minnesota, to help IBM direct the future of the IBM i platform. In this episode we are joined by IBM i LUG Liaison Brad Menges, and the two current co-chairs of LUG, Dutch and Dave. We learn about what the LUG is, how new members are admitted, and how this unique 30 year partnership has helped direct the development of IBM i, and benefited our customers, our development teams, and the IBM i GSC.


Join the LUG

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/0fc377fdd77e9133-4937-4254-b9c2-945f350989c2Mon, 03 Feb 2025 03:02:03 GMTIBM<p>The IBM i Large User Group (LUG) is an influential group of members from over 80 large companies around the world who have a significant investment in IBM i, and meet three times a year in Rochester, Minnesota, to help IBM direct the future of the I...<p>The IBM i Large User Group (LUG) is an influential group of members from over 80 large companies around the world who have a significant investment in IBM i, and meet three times a year in Rochester, Minnesota, to help IBM direct the future of the IBM i platform. In this episode we are joined by IBM i LUG Liaison Brad Menges, and the two current co-chairs of LUG, Dutch and Dave. We learn about what the LUG is, how new members are admitted, and how this unique 30 year partnership has helped direct the development of IBM i, and benefited our customers, our development teams, and the IBM i GSC.</p><p><br></p><p><a href="https://www.ibmilug.ihost.com/membership/" rel="noopener noreferrer" target="_blank">Join the LUG</a></p>No264116fullIBM<p>The IBM i Large User Group (LUG) is an influential group of members from over 80 large companies around the world who have a significant investment in IBM i, and meet three times a year in Rochester, Minnesota, to help IBM direct the future of the IBM i platform. In this episode we are joined by IBM i LUG Liaison Brad Menges, and the two current co-chairs of LUG, Dutch and Dave. We learn about what the LUG is, how new members are admitted, and how this unique 30 year partnership has helped direct the development of IBM i, and benefited our customers, our development teams, and the IBM i GSC.</p><p><br></p><p><a href="https://www.ibmilug.ihost.com/membership/" rel="noopener noreferrer" target="_blank">Join the LUG</a></p>No<![CDATA[Isaac Franco: Putting the "G" in GSC]]>Isaac Franco is a new member of the IBM i GSC from our Client Innovation Center in Costa Rica, who works on the EBIZ team. He joins the podcast to talk about common issues faced by customers who rely on digital certificates. We also talk about how we face new challenges, how members of the IBM i GSC work together to support customers, and find out that we take inspiration and get new perspectives for solving complex customer issues in unexpected places.


DCM FAQs

https://www.ibm.com/support/pages/digital-certificate-manager-i-dcm-frequently-asked-questions-and-common-tasks


DCM Frequently used Concepts:

https://www.ibm.com/docs/en/i/7.5?topic=manager-concepts

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/2c342294596b7352-c4b0-47e0-8535-63e1400cfebdWed, 22 Jan 2025 17:35:53 GMTIBM<p>Isaac Franco is a new member of the IBM i GSC from our Client Innovation Center in Costa Rica, who works on the EBIZ team. He joins the podcast to talk about common issues faced by customers who rely on digital certificates. We also talk about how w...<p>Isaac Franco is a new member of the IBM i GSC from our Client Innovation Center in Costa Rica, who works on the EBIZ team. He joins the podcast to talk about common issues faced by customers who rely on digital certificates. We also talk about how we face new challenges, how members of the IBM i GSC work together to support customers, and find out that we take inspiration and get new perspectives for solving complex customer issues in unexpected places.</p><p><br></p><p>DCM FAQs</p><p><a href="https://www.ibm.com/support/pages/digital-certificate-manager-i-dcm-frequently-asked-questions-and-common-tasks" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/digital-certificate-manager-i-dcm-frequently-asked-questions-and-common-tasks</a></p><p><br></p><p>DCM Frequently used Concepts:</p><p><a href="https://www.ibm.com/docs/en/i/7.5?topic=manager-concepts" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/i/7.5?topic=manager-concepts</a></p>No235515fullIBM<p>Isaac Franco is a new member of the IBM i GSC from our Client Innovation Center in Costa Rica, who works on the EBIZ team. He joins the podcast to talk about common issues faced by customers who rely on digital certificates. We also talk about how we face new challenges, how members of the IBM i GSC work together to support customers, and find out that we take inspiration and get new perspectives for solving complex customer issues in unexpected places.</p><p><br></p><p>DCM FAQs</p><p><a href="https://www.ibm.com/support/pages/digital-certificate-manager-i-dcm-frequently-asked-questions-and-common-tasks" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/digital-certificate-manager-i-dcm-frequently-asked-questions-and-common-tasks</a></p><p><br></p><p>DCM Frequently used Concepts:</p><p><a href="https://www.ibm.com/docs/en/i/7.5?topic=manager-concepts" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/i/7.5?topic=manager-concepts</a></p>No<![CDATA[ACS Ambassador Wayne Bowers]]>During his career at IBM, Wayne Bowers has been focused on the Access Clients, and for many years has served as an IBM Access Client ambassador at multiple IBM conventions. In this episode, Kurt and Alex sit down with Wayne to discuss his career, favorite education delivery techniques, and the latest topics relating to the IBM i Access Client Solutions (ACS) product.

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/04f9dc8d48179fe3-08a2-4ff8-bfbc-a6253937a075Wed, 08 Jan 2025 17:42:58 GMTIBM<p>During his career at IBM, Wayne Bowers has been focused on the Access Clients, and for many years has served as an IBM Access Client ambassador at multiple IBM conventions. In this episode, Kurt and Alex sit down with Wayne to discuss his career, fa...<p>During his career at IBM, Wayne Bowers has been focused on the Access Clients, and for many years has served as an IBM Access Client ambassador at multiple IBM conventions. In this episode, Kurt and Alex sit down with Wayne to discuss his career, favorite education delivery techniques, and the latest topics relating to the IBM i Access Client Solutions (ACS) product. </p>No288114fullIBM<p>During his career at IBM, Wayne Bowers has been focused on the Access Clients, and for many years has served as an IBM Access Client ambassador at multiple IBM conventions. In this episode, Kurt and Alex sit down with Wayne to discuss his career, favorite education delivery techniques, and the latest topics relating to the IBM i Access Client Solutions (ACS) product. </p>No<![CDATA["Carl, are you sure?"]]>"I thought I was sure, but each time he said it I became less sure." So goes one of the stories we hear from Carl Drayton about how he grew into his position at IBM. Carl is a beloved member of the communications team at IBM i Global Support Center, and in this episode we touch on aspects of his IBM Support role that affect everyone, from what customers teach us, to how we learn and project confidence. Carl also does a deep dive into communications traces, and shares tips on how to run them for efficient problem analysis. We also find out that both Carl and Alex were a bit surprised about where they would be working when they got hired...

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/f9705a370cddb5aa-7c77-4559-91cc-b22421762941Tue, 24 Dec 2024 20:39:56 GMTIBM<p>"I thought I was sure, but each time he said it I became less sure." So goes one of the stories we hear from Carl Drayton about how he grew into his position at IBM. Carl is a beloved member of the communications team at IBM i Global Support Center,...<p>"I thought I was sure, but each time he said it I became less sure." So goes one of the stories we hear from Carl Drayton about how he grew into his position at IBM. Carl is a beloved member of the communications team at IBM i Global Support Center, and in this episode we touch on aspects of his IBM Support role that affect everyone, from what customers teach us, to how we learn and project confidence. Carl also does a deep dive into communications traces, and shares tips on how to run them for efficient problem analysis. We also find out that both Carl and Alex were a bit surprised about where they would be working when they got hired...</p>No255613fullIBM<p>"I thought I was sure, but each time he said it I became less sure." So goes one of the stories we hear from Carl Drayton about how he grew into his position at IBM. Carl is a beloved member of the communications team at IBM i Global Support Center, and in this episode we touch on aspects of his IBM Support role that affect everyone, from what customers teach us, to how we learn and project confidence. Carl also does a deep dive into communications traces, and shares tips on how to run them for efficient problem analysis. We also find out that both Carl and Alex were a bit surprised about where they would be working when they got hired...</p>No<![CDATA[RGZPFM - Reorganize Physical File Member]]>Db2 is at the core of the IBM i, and making sure that databases are optimized is an important admin task. Holly Rademacher has been helping IBM i clients solve database issues for over 25 years, and in this episode she takes us on a deep dive into the Reorganize Physical File Member (RGZPFM) command. Holly talks about why it's important, how it works, when to run it, and what command options to look out for to make sure it runs correctly for you.


Use the following links to learn more about RGZPGM:


Memo To Users (Document 2023 changes to RGZPFM) https://www.ibm.com/docs/en/ssw_ibm_i_74/pdf/rzaq9.pdf

RGZPFM - Basics on Reorganize While Active https://www.ibm.com/support/pages/node/684543

RGZPFM options and comparison https://www.ibm.com/support/pages/node/668043

Viewing Status of RGZPFM through IBM i Access Client Solutions https://www.ibm.com/support/pages/node/684643

]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/1268f266eadb6ad7-38e0-4adb-9d92-d58c889b692cWed, 11 Dec 2024 18:45:01 GMTIBM<p>Db2 is at the core of the IBM i, and making sure that databases are optimized is an important admin task. Holly Rademacher has been helping IBM i clients solve database issues for over 25 years, and in this episode she takes us on a deep dive into t...<p>Db2 is at the core of the IBM i, and making sure that databases are optimized is an important admin task. Holly Rademacher has been helping IBM i clients solve database issues for over 25 years, and in this episode she takes us on a deep dive into the Reorganize Physical File Member (RGZPFM) command. Holly talks about why it's important, how it works, when to run it, and what command options to look out for to make sure it runs correctly for you.</p><p><br></p><p>Use the following links to learn more about RGZPGM:</p><p><br></p><p>Memo To Users (Document 2023 changes to RGZPFM) <a href="https://www.ibm.com/docs/en/ssw_ibm_i_74/pdf/rzaq9.pdf" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/ssw_ibm_i_74/pdf/rzaq9.pdf</a></p><p>RGZPFM - Basics on Reorganize While Active&nbsp;<a href="https://www.ibm.com/support/pages/node/684543" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/684543</a></p><p>RGZPFM options and comparison&nbsp;<a href="https://www.ibm.com/support/pages/node/668043" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/668043</a></p><p>Viewing Status of RGZPFM through IBM i Access Client Solutions&nbsp;<a href="https://www.ibm.com/support/pages/node/684643" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/684643</a></p>No229112fullIBM<p>Db2 is at the core of the IBM i, and making sure that databases are optimized is an important admin task. Holly Rademacher has been helping IBM i clients solve database issues for over 25 years, and in this episode she takes us on a deep dive into the Reorganize Physical File Member (RGZPFM) command. Holly talks about why it's important, how it works, when to run it, and what command options to look out for to make sure it runs correctly for you.</p><p><br></p><p>Use the following links to learn more about RGZPGM:</p><p><br></p><p>Memo To Users (Document 2023 changes to RGZPFM) <a href="https://www.ibm.com/docs/en/ssw_ibm_i_74/pdf/rzaq9.pdf" rel="noopener noreferrer" target="_blank">https://www.ibm.com/docs/en/ssw_ibm_i_74/pdf/rzaq9.pdf</a></p><p>RGZPFM - Basics on Reorganize While Active&nbsp;<a href="https://www.ibm.com/support/pages/node/684543" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/684543</a></p><p>RGZPFM options and comparison&nbsp;<a href="https://www.ibm.com/support/pages/node/668043" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/668043</a></p><p>Viewing Status of RGZPFM through IBM i Access Client Solutions&nbsp;<a href="https://www.ibm.com/support/pages/node/684643" rel="noopener noreferrer" target="_blank">https://www.ibm.com/support/pages/node/684643</a></p>No<![CDATA[The POWER behind IBM Call Home]]>Every day, systems running IBM i "Call Home" with error messages and data necessary to the resolution of those issues. Some cases are quietly closed automatically, some result in an email with tips on how to solve or check for an issue, and still others result in IBM systems engineers being automatically dispatched to the system location with the right part or software to solve the issue. Jeff Cummings is the man behind Call Home technology for POWER systems, and in this episode he delves into how it works, and why every IBM i customer should be using it to keep their systems up and running.


The following links will help customers enable Call Home:

(1) Get the latest ECS PTFs

(2) Verify firewall communication to the new EDGE server

(3) Delete/recreate the service configuration and disable/re-enable ESA

"How to Setup Call Home"


]]>https://listen.casted.us/public/95/You%2C-Me%2C-and-IBM-i-5830defe/097b6a2e90ca7f8c-26a9-47dc-9dbb-596fd5469f54Thu, 28 Nov 2024 03:21:28 GMTIBM<p>Every day, systems running IBM i "Call Home" with error messages and data necessary to the resolution of those issues. Some cases are quietly closed automatically, some result in an email with tips on how to solve or check for an issue, and still ot...<p>Every day, systems running IBM i "Call Home" with error messages and data necessary to the resolution of those issues. Some cases are quietly closed automatically, some result in an email with tips on how to solve or check for an issue, and still others result in IBM systems engineers being automatically dispatched to the system location with the right part or software to solve the issue. Jeff Cummings is the man behind Call Home technology for POWER systems, and in this episode he delves into how it works, and why every IBM i customer should be using it to keep their systems up and running.</p><p><br></p><p>The following links will help customers enable Call Home:</p><p>(1) <a href="https://www.ibm.com/support/pages/ibm-i-support-recommended-fixes" rel="noopener noreferrer" target="_blank">Get the latest ECS PTFs</a></p><p>(2) <a href="https://www.ibm.com/support/pages/node/643647" rel="noopener noreferrer" target="_blank">Verify firewall communication to the new EDGE server</a></p><p>(3) <a href="https://www.ibm.com/support/pages/node/684101" rel="noopener noreferrer" target="_blank">Delete/recreate the service configuration and disable/re-enable ESA</a></p><p>"<a href="https://community.ibm.com/community/user/power/blogs/jerry-slayton1/2020/06/26/how-to-setup-call-home" rel="noopener noreferrer" target="_blank">How to Setup Call Home</a>"</p><p><br></p>No232911fullIBM<p>Every day, systems running IBM i "Call Home" with error messages and data necessary to the resolution of those issues. Some cases are quietly closed automatically, some result in an email with tips on how to solve or check for an issue, and still others result in IBM systems engineers being automatically dispatched to the system location with the right part or software to solve the issue. Jeff Cummings is the man behind Call Home technology for POWER systems, and in this episode he delves into how it works, and why every IBM i customer should be using it to keep their systems up and running.</p><p><br></p><p>The following links will help customers enable Call Home:</p><p>(1) <a href="https://www.ibm.com/support/pages/ibm-i-support-recommended-fixes" rel="noopener noreferrer" target="_blank">Get the latest ECS PTFs</a></p><p>(2) <a href="https://www.ibm.com/support/pages/node/643647" rel="noopener noreferrer" target="_blank">Verify firewall communication to the new EDGE server</a></p><p>(3) <a href="https://www.ibm.com/support/pages/node/684101" rel="noopener noreferrer" target="_blank">Delete/recreate the service configuration and disable/re-enable ESA</a></p><p>"<a href="https://community.ibm.com/community/user/power/blogs/jerry-slayton1/2020/06/26/how-to-setup-call-home" rel="noopener noreferrer" target="_blank">How to Setup Call Home</a>"</p><p><br></p>No